Customer invoicing and bill pay portals enhance the payment experience for your customers while saving you the trouble of collecting payments on outstanding invoices. You might consider looking for a customer invoicing and bill pay portal for Acumatica, which would eliminate the need to reconcile your books when a customer pays off an invoice.
A better customer experience
As technology has progressed, the way we use technology has changed, too. Customers now expect fast and convenient interactions with businesses, even in the B2B space. They may be willing to do without some of the frills of B2C interactions, but they don’t want companies to waste their time. Coordinating times with a vendor to read credit card information over the phone feels like an outdated process to them.
It is an outdated process, which is why the switch to a customer invoicing and bill pay portal feels so natural to both businesses and customers. An online invoicing portal makes payment collects convenient and efficient.
When you upload an invoice, your customer will be emailed a secure link to the online portal. They can pay down their invoices on their own time, using any smart device.
Using an online invoicing portal is also more secure than relaying credit card information over the phone or email. Sending credit card information through email in particular leaves your customers wide open to fraud. Payment portals have strict security protocols that include high-level encryption and tokenization. You can read more on the basics of payment security here.
Many invoicing portals give you the option to accept partial payments. Features such as automated email reminders and the ability to visually customize your portal allow you to fine-tune the entire experience.
Integrate your invoicing portal with Acumatica
Some customer invoicing portals have the capability to integrate with your accounting software. This integration allows you to upload invoice details to the portal directly from Acumatica. When a customer pays off an invoice in the portal, the system syncs them back to Acumatica and automatically updates the AR and GL.
If you think this integration capability would be useful for your company, narrow your search to Acumatica-certified partners that specifically offer an invoicing portal that syncs back to Acumatica.
After hearing our customers’ stories about the laborious process of collecting payments, we developed EBizCharge Connect, one of the very first integrated online invoicing portals. Since the beginning, we’ve given our customers free access to EBizCharge Connect as a way of providing the best payment experience possible. If you’re interested in seeing a demo of our customer invoicing and bill pay portal for Acumatica, contact us.